My LG WM9500HKA top loader stopped mid-cycle and gave an OE error code for 3 days during a large and heavy soiled load. From the LG manual, the code means that the drain pipe is bent or has issues.
My drain pump motor went out the last December! It made noise for a couple of days, then displayed OE, and it couldn’t remove water from the tank. Although the load was completed it took lots of time with periods of incomplete draining.
I got tired of the delayed finishes and decided to fix the OE error code. It’s something that you can do if you have all the replacement parts.
But that’s not all.
I also saved $213 in repair costs.
That’s how I managed to fix the error code OE. Before we dive into the spare parts you need and how to fix them. Let’s look at the definition and what actually triggers OE.
What Does OE Mean On My LG Washer?
OE means the LG washer can’t remove water from the tank during washing.
In other words:
The washer is facing draining issues. That means you can’t use the washer until you fix the root cause of the error.
The root cause of the error is a faulty drain hose, blocked drain pump filter, foreign objects in the pump, or failure of the pressure switch. All these issues can trigger error code SE.
Before you go ahead and fix the issue, find out if it was a minor error or not. Follow the steps below to reset the LG washer and see if you’ll solve the problem.
Step One: Turn off the power supply and remove the plug from the pocket
Step Two: Wait for 10 minutes
Step Three: Connect the LG washing machine again.
If it was a temporary issue, the OE error code will disappear. A permanent error will always return no matter how many times you reset the LG washer. If after many troubleshooting attempts you still have the error, investigate further.
Note: As an appliance technician I have received numerous calls to solve different washing codes for clients. You can read my experiences on washing code errors.
OE Error Code: Causes & Solution
The good news is, you can detect the cause and fix it. Here is how I detected the causes and fixed them.
Faulty Drain Hose
The drain hose is found at the back of the machine. Check to see if it is kinked or bent. The purpose of the drain hose is to remove water out of the LG washer. That said, a faulty drain hose prevents the washer from draining and triggering error code OE.
When a washer is pushed against the wall, the drain hose can bend. And a bent hose prevents the flow of water through it. A simple solution to straighten the hose is to allow a smooth flow of water
Before I did any repairs, I first disconnected my LG WM9500HKA from the power source. The next step is locating the drain hose.
Step One: Check the back of the washing machine. You have to pull the washer out of the wall to access it.
Step Two: Check it well to find out if it has crimps. If it’s working well, go to the next step.
If the hose is damaged, you can get a new one on Amazon.
Step Three: If you have repaired or replaced it, you can turn the washer on and see if the problem is solved. If not, let’s go to the next step.
Blocked Drain Pump Filter
The purpose of the filter is to collect dirt, debris, or any foreign objects from the LG washer. Sometimes the filter can collect objects that are huge making it blocked. A blockage will make the washer not drain the water properly.
Before carrying out any repair you’ll need to disconnect the washer from the power source. That way, you’ll prevent yourself from electrocution.
Step One: Check the drain pump filter. You’ll find it at the bottom of the washer.
Step Two: Remove the cover from the drain pump filter.
Step Three: Remove the plugged hose connected to it, and then unhook the small plug from the drain hose. Make sure you have a small bowl or a bucket to hold water that drains from the washing machine tub.
Step Four: Twist the pump filter counterclockwise to remove the LG washer.
Step Five: Once you have removed the filter, clean it using hot soapy water.
Step Six: During the cleaning process, make sure to remove dirt, debris, or foreign objects. Make sure to use the brush during the cleaning process.
Step Seven: After cleaning you’ll have to put the parts in the same order you have removed them. Next, you’ll have to turn on the washer and see if the problem has been solved. If the problem still persists, it means you have to check the drain pump.
Faulty Drain Pump
The drain pump helps to drain the water after and during the washing cycle. If it fails to work, it triggers an OE error code on the washer. To test the drain pump, press POWER to turn on the machine, and press the SPIN SPEED button to “high”.
Finally, press the START button to start the cycle. If you can’t hear a humming noise or even the washer trying to drain. Then it means the drain pump has an issue. If you can’t fix it, you’ll have to call a technician for help. If you can here be the exact process:
Step One: Before beginning any repair make sure you have unplugged the washer from the power source
Step Two: Remove the top of the washer using the screws holding it in place at the back.
Step Three: Press the release tab on the soap drawn and get rid of it. After removing the drawer, take the two screws holding the housing out.
Step Four: Move the bottom of the machine on the left-hand side to the small door and open it. There, you’ll see a small drawn hose that you’ll have to pull at the end to remove. Besides, there’s also a screw that you’ll have to remove. Pull the cover, clean it, and set it aside. After that, you’ll notice a small single screw at the bottom that you’ll need to remove.
Step five: Gently open the washer door and get rid of the bent clamp that holds the door using a flat screwdriver. From there you can pull the bent away from the front panel. And you’ll have to remove the wiring harness from the bottom and disengage it.
Step Six: Get rid of the four screws at the top. Tilt them forward and up to disengage. Then you’ll have to put the front panel and door assembling aside.
There you’ll have to see the drain pump motor at the bottom left. It will be secured at the base with bolts. The next thing is removing the clamp from the hoses and twisting the hoses from the pump.
After getting rid of the hose, remove the screws holding the drain pump. Once you have the pump out, disconnect the wiring harness. Remove the pump motor from the body by removing the three screws.
Then you’ll need to remove the cover from the motor. Remove the motor and place the new pump motor. After that, you’ll have to assemble the washer back again.